The written booking confirmation that you receive from us (by post or e-mail) is our contract with you, and it binds you to the following terms and conditions (Your statutory rights are not affected by these terms and conditions).
On receipt of your booking confirmation, please notify us immediately if it contains any errors.
We reserve the right to amend prices without notice, but once a booking confirmation had been issued we guarantee that the price will not increase, unless the booking is amended.
Payments can be accepted by cheque, bank transfer, or Paypal.
Please make cheques payable to A&J Lindley. Bank transfer details are available on the booking form.
If your booking confirmation is issued less than 2 weeks before the holiday commencement date, you’ll need to pay for the holiday in full immediately by the above methods to ensure funds have been received and cleared before the holiday begins (allow four days for transfers).
If your booking confirmation is issued more than 8 weeks before the holiday commencement date, you need only pay a deposit of 25% of the holiday price immediately. The balance will then be due 8 weeks before the holiday commencement date.
In the event of late or non-payment, we reserve the right to cancel your booking. We will only refund any deposit already received (less a £30 administration fee) if we are able to re-let the property for the period originally booked by you.
- Cancelling a Booking
Cancellations can only be accepted in writing. We will make every effort to re-let the property for the period originally booked by you. If we are successful in doing this, we will refund any deposit already received (less a £30 administration fee). Otherwise no refunds can be given.
- Transferring a Booking
We will accept transferral of a booking to alternative available dates, under the following conditions:
- That you give us at least one week’s notice of your request to transfer your booking.
- That you pay the difference in cost between the holiday originally booked and the revised holiday costs, where the revised holiday costs more.
We will refund any difference should the revised holiday costs be lower, less a £30 administration fee.
- Your Holiday Property
You will be able to access the property by 3pm on the holiday commencement date, and must vacate the property by 10:00am on the last day. (These times may be extended in special circumstances but must be agreed with the owners.)
You will be sent instructions about keys, and about accessing the property in the week before your holiday commencement date.
The number of occupants should not exceed that shown on the booking confirmation.
There may be small differences between the property itself and photographs and/or descriptions shown on the website or other literature.
On your departure, the property and all its contents are to be left in the same condition that you found them on your arrival. Where any items have been broken, damaged, lost or removed and/or where additional cleaning or maintenance costs have been incurred, you will be liable for any costs so arising.
The property cannot be used for any commercial purposes during the course of your stay.
We reserve the right to enter the property at reasonable times (or in an emergency) to inspect it, or to carry out urgent repairs or maintenance.
Please note that smoking is not permitted in the property; this includes the use of e-cigarettes.
Pets are not permitted in the property.
In the event of a complaint, please notify us immediately so that we can endeavour to rectify the problem.
We have public liability insurance, providing cover of up to £5m for a single claim.
We recommend that you take out your own travel insurance to cover this holiday.
The contract between you and us is subject to English Law.
A & J Lindley